Last updated: October 2026
True Energy Rating (ABN 27 987 663 284) respects your privacy. This policy explains what personal information we collect through this website, how we use it, and how you can contact us about it. We handle personal information in line with the Australian Privacy Principles.
What we collect
When you request a quote or contact us, we may collect:
- Your name, company, phone number and email address
- Project details such as the site address, postcode, state and building class
- Plans, drawings or other files you upload
- Anything else you include in your message
Like most websites, our site may also collect basic technical information such as your browser type and pages visited, through cookies or analytics tools.
How we use it
We use your information to respond to your enquiry, prepare quotes, carry out NatHERS assessments, issue reports and certificates, and keep records as required for our accreditation and by law. We will not sell your personal information or use it for unrelated marketing.
Who we share it with
We only share your information where needed to provide our services, such as with our accrediting organisation (HERA) or the NatHERS certificate system, or with service providers who host our website and email. We may also disclose information where required by law.
How we store it
We take reasonable steps to keep your information secure and to protect it from misuse, loss and unauthorised access. Some of our service providers may store data outside Australia.
Access and correction
You can ask to see or correct the personal information we hold about you at any time by contacting us.
Contact us
If you have a question or concern about privacy, please email admin@trueenergyrating.com.au or call 0483 728 989. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.